Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
All orders are processed within 1-3 business days. You'll receive a tracking number via email once your order ships.
How long does delivery take?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on the destination.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our announcement banner or Shipping Policy page for current promotions.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website.
Products & Skincare
Are your products authentic?
Yes, all products sold at Vita Rise are 100% authentic and sourced directly from authorized distributors and brands.
Are your products cruelty-free?
Many of the brands we carry are cruelty-free. Check individual product descriptions for specific cruelty-free and vegan certifications.
I have sensitive skin — are these products safe for me?
We recommend reviewing the ingredient list on each product page and doing a patch test before full application. If you have specific concerns, consult with a dermatologist.
Returns & Refunds
What is your return policy?
We accept returns within 30 days for unused, unopened items in their original packaging. Please see our Return Policy page for full details.
Can I return opened beauty products?
For hygiene reasons, opened or used products cannot be returned. If you received a damaged or defective item, contact us within 7 days for a replacement or refund.
How long do refunds take?
Refunds are processed within 3-5 business days of receiving your return. Your bank may take an additional 3-10 days to post the refund.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your favorites, and check out faster in the future.
How do I contact customer support?
You can reach us through our Contact page. We typically respond within 1-2 business days.